Puppy Policy

Before purchasing a puppy, we kindly ask you to take a moment to familiarize yourself with our puppy policies. We believe in trusting our customers to provide a loving and caring home for their new furry companions, so we don't require prescreening. However, it's important that you have conducted thorough research on the costs associated with dog ownership, have sufficient living or yard space, and can commit to training and bonding with your new friend. If you meet these criteria and agree to our policies, we welcome you to reserve one of our puppies and schedule a pickup! Should you have any additional questions or need further clarification, please don't hesitate to reach out to us.

Our Deposit Policy

We typically wait until puppies are around 2-3 weeks old and displayed on our website before accepting deposits. Occasionally, we may specify a specific day and time to begin accepting deposits for certain in-demand litters, notifying those on our email waiting list at least 24 hours in advance. We operate on a "first deposit placed, first served" basis, although we may offer special considerations to our previous customers. Your deposit will be deducted from the final purchase price. If the puppy you selected has already been reserved, you can choose another puppy or receive a prompt refund. The remaining balance is payable at the time of pickup, and we accept cash or credit card as payment methods.

Our Pricing Policy

The pricing for each puppy is as stated on their respective page. Please note that certain puppies may be priced differently based on factors such as color, markings, and other characteristics. Additionally, we may occasionally offer discounts for puppies that are around 9 weeks or older and have not yet been reserved.

Our Refund Policy

If any unforeseen circumstances arise regarding the puppy you reserved with a deposit, we offer several options to accommodate the situation. You can choose another available puppy, reserve a future puppy using your deposit, or receive a refund. However, if you fail to fulfill your commitment to pick up the puppy as agreed, your deposit will be used to find a suitable home for the puppy. We understand that certain circumstances are beyond your control, and we will consider exceptions on a case-by-case basis, at our discretion.

We provide a 72-hour grace period upon picking up your puppy. If you're not satisfied within these three days, you can return the puppy to our kennels. We'll issue a refund deducting either the deposit amount or 20%, whichever is applicable.

Our Sales Tax Policy

Our state requires us to charge sales tax on all our retail puppy sales unless the puppy is delivered out of state. So please don’t forget to include this in your total purchase price if it isn’t already.

Our Pickup Policy

Our puppy pickup times are Monday thru Saturday, from 8:00 am to 8:00 pm EDT. We can also arrange pickup at other times if needed.

We recommend picking up your puppy when they are around 8 weeks old and current with their shots and deworming. Puppies at this age usually bond very well and are basically ready for training. Understanding that scheduling may vary, we are flexible with pickup times and are happy to work with your schedule as much as we can.

Delivery Options

Eliminate the hassle of a long journey. For local deliveries spanning up to 350 miles, we recommend John Higgins (606) 303-2802 ensuring each journey is safe and comfortable. While for national deliveries, Stephanie Forester (609) 364-0857 specializes in bringing your new furry companion to an airport close to you. Our priority is ensuring a seamless transition for both you and your new puppy. Please visit our Delivery Page to receive a delivery quote to your area!

For information about other transportation options, please visit our Puppy Transportation page. There, you can explore the services provided by Citizen Shipper and learn about the transportation solutions they can offer for your puppy.

Our Warranty Agreement

GUARANTEE: We provide a one-year warranty against major life-threatening health conditions resulting from genetic factors, including hip or elbow dysplasia, patella luxation, and certain cancers such as lymphoma. If diagnosed by a licensed veterinarian within one year of purchase, we will offer either a refund of up to half of the original puppy price or another puppy of the same breed.

LIMITATIONS: This warranty does not cover normal illnesses or conditions resulting from relocation stress, shipping, motion sickness, or other non-genetic causes. We also cannot guarantee exact adult size, color, or temperament.

COMMON ILLNESSES & VET EXPENSES: We take reasonable precautions to keep our puppies healthy; however, common treatable conditions such as giardia, coccidia, intestinal worms, or minor infections can occasionally arise despite preventative care. We recommend a veterinary examination within 72 hours of pickup. If such a condition is diagnosed within 72 hours and reasonably may have been present at pickup, we will reimburse reasonable treatment expenses up to $100 total, provided an itemized veterinary invoice and diagnosis are supplied. Please contact us before non-emergency treatment when reasonably possible. Expenses over $100, routine or unrelated veterinary care, and veterinary expenses incurred after 72 hours are the buyer's responsibility, except as specifically covered by our one-year genetic health warranty.

CARE: The buyer agrees to provide proper vaccinations, deworming, flea, tick and heartworm prevention, nutritious food, fresh water, shelter, exercise, and other appropriate veterinary care.

Our Visitation Policy

We do our best to ensure that all our dogs receive appropriate care according to the AKC Care and Conditions of Dog Policy so we would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc) we welcome only those seriously interested in a puppy and that have already placed a deposit (Or former customer) to visit our nursery and the see puppies’ parents, please remember it places stress on our mothers to have strangers come in a look at and handle their new-born. Thank you for your understanding!

Additional Policies

Agency Notice: This website is owned and designed by BreederServe to advertise for this Dog Breeder and its puppies, all and any puppy sales are between you and this Dog Breeder alone. BreederServe shall not be held liable should any damages arise from a sale. All content including digital and media assets on this website are copyrighted by BreederServe and protected under the (DMCA)

Our Puppy Policy was last updated 06/30/2023. Please note that any policies in effect at the time of your puppy purchase (pickup) will continue to be honored according to the terms outlined in those policies.

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